Privacy Policy

Welcome to HealthJini!

We're glad you've chosen to be part of the Health Jini ecosystem, a connected platform by Nuvo AI that brings together patients, doctors, and hospitals for seamless healthcare experiences. We care deeply about your trust and your privacy, whether you're using our apps to consult, manage care, or access health information.

This Privacy Policy explains how Nuvo AI ("we," "our," or "us") collects, uses, and safeguards your personal and health information across all Health Jini products, including the Doctor App, Patient App, Hospital App, the Health Jini website, and related administrative systems (collectively referred to as the "Health Jini Platform"). Each application within the Health Jini Platform obtains user consent individually at the time of registration or use.

Scope of This Policy

This Privacy Policy applies to all users of the Health Jini ecosystem, including:

• Patients using Health Jini to manage appointments, view results, or track health data.
• Doctors and Healthcare Professionals using Health Jini to manage consultations, access patient records, and utilize AI-powered tools.
• Hospitals and Clinics using Health Jini to manage internal workflows, patient data, and clinical operations.
• Visitors accessing the HealthJini website.

By using any Health Jini product, you acknowledge and consent to this Privacy Policy.

Information We Collect

We collect information to deliver safe, effective, and personalized healthcare experiences. The data collected may vary depending on your role and how you interact with our platform.

Personal Identification Data

• Name, Date of Birth, Gender, Address, Contact Number, Email ID
• Aadhaar or other identity verification details
• Specialization, Registration Number, Experience, and Certifications (for doctors)

Health and Medical Data

• Medical history, diagnoses, prescriptions, allergies, and lab results
• Consultation notes, treatment summaries, and uploaded medical files
• Health metrics entered manually or synced via connected devices or wearables

Usage and Device Data

• The Platform may access your device's camera, microphone, and gallery, with your consent, to enable features such as video consultations, capturing or uploading medical documents, and sharing relevant health information.
• Log data including access times, feature usage, and app interactions

Website and Communication Data

• Information entered through website forms or support requests
• Technical cookies (functional, analytical, and performance) used on HealthJini
• Communication records when you contact our support team

We do not collect biometric or location data unless explicitly required for a healthcare service you consent to.

How We Collect Data

Data is collected through:

• Manual entry by users (registration forms, health data inputs, report uploads)
• Doctor-entered clinical summaries or prescriptions
• Syncing connected devices or external health systems (only with consent)
• Website interactions or cookies for functional analytics

We do not collect any data without user knowledge or consent.

Purpose of Data Use

Health Jini processes personal and health data only for lawful, specific, and legitimate purposes, including:

For Patients

• Booking appointments and consultations
• Viewing lab results, prescriptions, and medical records
• Tracking health progress or syncing wellness devices
• Using AI-powered medical assistants for general guidance

For Doctors

• Managing consultations and maintaining patient records
• Generating AI-supported consultation summaries and clinical insights
• Accessing diagnostic data, reports, or patient history for treatment decisions
• Research and continuous learning (aggregated, non-identifiable data only)

For Hospitals and Clinics

• Managing patient admissions, billing, and workflows
• Internal reporting and operational analytics

For Website Users

• Providing access to platform information and customer support
• Improving content, layout, and user experience

Your data is never used for marketing, profiling, or advertising purposes outside the Health Jini platform.

Legal Basis for Processing

We process your data based on:

• Consent: Given explicitly during profile setup or app use.
• Contractual Necessity: To deliver healthcare and related digital services.
• Legal Obligation: To comply with healthcare regulations and recordkeeping laws.
• Legitimate Interest: To maintain and improve system security, service quality, and user experience.

You may withdraw consent at any time without affecting prior lawful processing.

Data Sharing and Disclosure

Health Jini does not sell or share personal data with third parties.

Information may only be shared under these limited circumstances:

• Within the Health Jini Ecosystem: Between authorized users involved in a patient's care (e.g., doctor and patient, hospital and provider).
• Service Providers: For secure hosting, analytics, and communication, bound by confidentiality and data processing agreements.
• Legal Requirements: When disclosure is necessary to comply with applicable laws, court orders, or protect vital interests.

No personal or health data is shared for advertising, marketing, or unrelated purposes.

Data Retention

Health Jini retains personal and health data only as long as necessary to provide services, comply with legal or regulatory obligations, and resolve disputes.

When data is no longer required, it is securely deleted or anonymized. Backup data is purged on a routine schedule.

Data Security

We apply industry-standard security practices to safeguard data, including:

• End-to-end encryption during transmission (SSL)
• Encrypted storage of sensitive information
• Role-based access control (only authorized users can access necessary data)
• Regular audits, monitoring, and secure infrastructure maintenance

While no system is completely invulnerable, we take all reasonable measures to prevent unauthorized access, disclosure, or misuse.

User Rights

You have the right to:

• Access your personal and health data.
• Rectify inaccurate or incomplete information.
• Request to Erase your data where applicable.
• Restrict or Object to certain data processing.
• Port your data to another service provider.
• Withdraw Consent at any time.

To exercise these rights, email support@nuvo.ai with your registered details. We will verify your identity before processing your request.

Cookies and Website Analytics

HealthJini uses limited cookies to:

• Maintain session login and site functionality.
• Collect anonymized analytics to improve user experience.

No third-party advertising cookies are used. You may disable cookies in your browser; however, some site features may not function properly.

Children's Privacy

Health Jini is not intended for users under 13 years of age. We do not knowingly collect data from children. If such data is identified, it will be promptly deleted.

Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes. Updates will be posted on https://healthjini.ai, and the "Last Updated" date will be revised.

Continued use of Health Jini after changes implies acceptance of the updated policy.

Contact Us

If you have any questions, concerns, or requests regarding your data, please contact us at:

Summary

Health Jini, developed by Nuvo AI, is designed to deliver secure, compliant, and user-centric healthcare technology.

We collect only what's essential, use it responsibly, protect it rigorously, and never share it with third parties.